Casino VIP Club
The VIP Club is a tiered membership programme built around the gaming floor's 42 live table positions and 180 machines - rewarding consistent players with access, priority, and recognition that scales with their engagement. It is designed for players who know what they want and appreciate a host relationship that anticipates it before they ask. Ottawa draws a steady stream of government, diplomatic, and private sector visitors who value discretion as much as access, and the VIP Club is structured around exactly that profile.
Tiered Membership Levels
Three membership tiers - Crest, Summit, and Pinnacle - each unlock progressively broader table access, higher priority queuing, and dedicated hosts who manage every aspect of your gaming visit.
Reserved Table Positions
Pinnacle and Summit members hold guaranteed seat reservations at blackjack, baccarat, and poker rooms during peak hours - no waiting, no negotiating with the floor manager at the door.
Private VIP Lounge
An enclosed 40-seat lounge adjacent to the main floor gives members a quiet space to regroup between sessions, with dedicated service staff, charging stations, and direct floor re-entry through a private corridor.
Points-to-Stay Conversion
Every dollar played converts to Crestpoints redeemable against room nights, dining at Crestwood Table or Ridge Counter, fitness sessions, and equipment rentals - the programme integrates the whole property, not just the casino.
Complimentary Gaming Coaching
New members and guests unfamiliar with specific table formats receive one-on-one coaching from experienced floor staff before entering live play - covering game rules, table etiquette, and basic strategy without pressure.
Pinnacle Host Relationship
Pinnacle-tier members are assigned a named personal host who coordinates suite upgrades, Crestwood Table reservations, and custom gaming floor scheduling across every visit - one contact, total continuity.