Responsible Gambling Policy

At , located in Ottawa, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and ensuring that every guest who visits our casino does so in a safe, informed, and supportive environment. This policy has been established by our legal entity, , registered at 110 Laurier Avenue West, Ottawa, ON K1P 1J1, Canada, and applies to all gaming activities offered on our premises and through our website.

Our Commitment to Responsible Gambling

We genuinely care about the well-being of every person who walks through our doors or visits us online. Gambling is meant to be a source of entertainment, not a way to make money or escape from personal difficulties. At , we are committed to:

• Providing a safe and transparent gaming environment for all our guests.
• Offering educational resources to help players understand the risks associated with gambling.
• Training our staff to recognize signs of problem gambling and to respond with compassion and professionalism.
• Supporting players who wish to set personal limits or take a break from gambling.
• Partnering with recognized organizations dedicated to gambling harm prevention and treatment.
• Refusing service to individuals who are visibly intoxicated, underage, or self-excluded.
• Continuously reviewing and improving our responsible gambling measures to reflect best practices.

We understand that for some people, gambling can become a problem. If you or someone you know is struggling, please know that help is available, and you are not alone. We encourage you to reach out to us or to one of the support organizations listed below.

18+ Age Policy — No Minors Permitted

Gambling at is strictly restricted to individuals who are 18 years of age or older. We take our legal and moral responsibility to protect minors very seriously, and we enforce this policy without exception.

Age Verification

All guests accessing gaming areas or placing bets — whether in person or online — are required to verify their age. Acceptable forms of identification include, but are not limited to:

• Valid government-issued photo identification (e.g., driver's licence, passport)
• Provincial or territorial identity card
• Permanent Resident Card
• Canadian Armed Forces identification card

Our staff reserve the right to request identification from any individual who appears to be under the age of 25, in accordance with the Challenge 25 policy. Any individual who is unable to provide satisfactory proof of age will be refused entry to gaming areas or denied access to online gaming services.

Protecting Young People

We encourage parents and guardians to be aware of gambling-related content that may be accessible online. To help protect minors from accessing gambling websites, we recommend the use of parental control software. Resources such as Net Nanny and Cyber Patrol can help restrict access to gambling websites on shared devices.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually, and many people do not realize they have a problem until it has significantly impacted their life. We encourage all our guests to regularly reflect on their gambling behaviour. Below are some common warning signs that gambling may have become a problem:

Emotional and Psychological Signs

• Feeling anxious, irritable, or restless when not gambling or when trying to cut back.
• Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.
• Feeling guilty or ashamed about gambling behaviour but continuing anyway.
• Preoccupation with gambling — constantly thinking about past sessions or planning the next one.
• Lying to family members, friends, or colleagues about how much time or money is spent gambling.

Behavioural and Financial Signs

• Spending more money on gambling than originally intended.
• Chasing losses — trying to win back money that has been lost by gambling more.
• Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.
• Neglecting personal, professional, or family responsibilities because of gambling.
• Repeatedly unsuccessful attempts to reduce or stop gambling.
• Gambling with money that is needed for essential expenses such as rent, food, or bills.
• Withdrawal from social activities or relationships due to gambling.

If you recognize any of these signs in yourself or in someone you care about, we urge you to seek help. Early intervention can make a significant difference. Please speak with one of our trained staff members or contact a helpline directly — all support services listed in this policy are confidential and non-judgmental.

Self-Exclusion and Player Protection Tools

We respect your right to take control of your gambling behaviour, and we actively support guests who wish to set boundaries. A range of self-exclusion and player protection tools are available to help you gamble more safely or to take a break altogether.

Self-Exclusion Program

Self-exclusion is a voluntary program that allows you to formally request to be banned from gambling at for a defined period of time. Once enrolled in our self-exclusion program:

• You will be denied entry to all gaming areas on our premises.
• Your online gaming account (if applicable) will be suspended for the duration of the exclusion period.
• Any marketing or promotional communications from us will be stopped immediately.
• Self-exclusion periods are available for a minimum of 6 months and can extend indefinitely upon request.

To enrol in our self-exclusion program, please speak with a member of our Responsible Gambling team at the casino's Guest Services desk, or contact us in writing at our registered address: 110 Laurier Avenue West, Ottawa, ON K1P 1J1, Canada.

Ontario's Self-Exclusion Program (GameSense / iGaming Ontario)

In addition to our internal self-exclusion program, Ontario residents may also enrol in the provincial self-exclusion program administered by the Alcohol and Gaming Commission of Ontario (AGCO). This program covers a wider network of regulated gaming venues and online platforms across the province. For more information, please visit www.agco.ca.

Deposit and Spending Limits

For online gaming accounts, registered players can set daily, weekly, or monthly deposit limits to manage their spending. These limits take effect immediately when reduced and can only be increased after a mandatory cooling-off period.

Time Limits and Reality Checks

You can set time-based alerts that remind you of how long you have been gambling in a single session. These reality checks encourage you to take regular breaks and reflect on your gambling behaviour.

Cooling-Off Periods

If you feel you need a short break but are not ready for a full self-exclusion, you may request a temporary cooling-off period ranging from 24 hours to 30 days. During this period, access to gaming areas or your online account will be suspended.

Account Closure

You have the right to permanently close your online gaming account at any time. Please contact our support team to initiate this process. All remaining balances will be returned to you in accordance with our terms and conditions.

Support Resources and Helplines

You do not have to face problem gambling alone. A wide range of free, confidential, and compassionate support services are available to you, no matter where you are in the world. We strongly encourage anyone who is concerned about their gambling — or that of someone they love — to reach out to one of the following organizations:

Canada — National and Provincial Resources

• ConnexOntario — Problem Gambling Helpline (Ontario)
  Phone: 1-888-230-3505
  Website: www.connexontario.ca
  Available 24 hours a day, 7 days a week. Free, confidential mental health and addictions support for Ontario residents.
• Responsible Gambling Council (RGC)
  Phone: 1-800-668-9995
  Website: www.responsiblegambling.org
  Canada's leading organization dedicated to problem gambling prevention, research, and treatment referrals.
• GameSense Information Centres (OLG)
  Website: www.gamesense.com
  Available at OLG-operated gaming venues across Ontario. Free, non-judgmental information and support from trained GameSense Advisors.
• Gambling, Gaming and Technology Use (CAMH)
  Centre for Addiction and Mental Health, Toronto, Ontario
  Phone: 416-979-5290
  Website: www.camh.ca
  World-renowned mental health and addiction hospital offering assessment, treatment, and recovery support.

United Kingdom

• GamCare
  Phone: 0808 802 0133
  Website: www.gamcare.org.uk
  Free, confidential information, advice, and support for anyone affected by problem gambling. Available 24/7, including online chat.
• BeGambleAware
  Phone: 0808 8020 133
  Website: www.begambleaware.org
  Provides free tools, support, and treatment referrals for individuals and their families affected by gambling harm.
• Gamblers Anonymous UK
  Phone: 0870 050 8880
  Website: www.gamblersanonymous.org.uk
  A fellowship of men and women who share their experience and support one another in recovery from problem gambling.

United States

• National Council on Problem Gambling (NCPG)
  Phone: 1-800-522-4700 (National Problem Gambling Helpline)
  Text: Text "NCPG" to 53342
  Chat: Available at www.ncpgambling.org
  Available 24 hours a day, 7 days a week, 365 days a year. Connects callers with local resources, treatment providers, and support groups.
• Gamblers Anonymous International
  Website: www.gamblersanonymous.org
  Find a meeting near you or connect with a sponsor for peer-based recovery support.

International Resources

• Gordon Moody Association
  Website: www.gordonmoody.org.uk
  Provides residential treatment, online counselling, and support programmes for people with serious gambling problems.
• International Centre for Responsible Gaming (ICRG)
  Website: www.icrg.org
  Funds scientific research on gambling disorders and the effectiveness of responsible gambling programmes worldwide.
• Gambling Therapy (Global)
  Website: www.gamblingtherapy.org
  A free online support service offering practical advice, peer support forums, and live chat in multiple languages for anyone affected by gambling.

Our Staff Training and Commitment to You

Every member of our gaming and hospitality staff at is trained in responsible gambling awareness. Our team members are equipped to recognize the signs of problem gambling and to approach affected individuals with sensitivity, dignity, and respect. If you ever feel uncomfortable, overwhelmed, or would simply like to speak with someone about your gambling, please do not hesitate to approach any member of our team — your privacy will always be respected.

We also conduct regular internal audits and reviews of our responsible gambling procedures to ensure that we remain aligned with provincial regulations set by the Alcohol and Gaming Commission of Ontario (AGCO) and with national best practices as outlined by the Responsible Gambling Council of Canada.

A Final Word — You Matter to Us

Gambling is meant to be fun. When it stops being fun, it is time to take a step back. At , we genuinely care about the health and happiness of every individual who chooses to spend time with us. Whether you are a first-time visitor or a long-time guest, your well-being always comes first.

If you have any questions about this policy, wish to access our self-exclusion tools, or would like to be connected with support resources, please contact us at:

This Responsible Gambling Policy is reviewed and updated regularly to ensure it reflects the most current standards and regulations. We thank you for taking the time to read it.